Challenge

My Supports is a leading and growing DPO/FO entity – meaning Disabled People Organisation/Family Organisation. My Supports delivered support to people with disabilities through small, neighbourhood teams. With the advent of NDIS, and significant changes to the funding model, My Supports needed to inspire and educate its stakeholders to its very real point of different.

Answer

We needed to explain the “Why”; that My Supports is unique and different, based around the core fact that more than half the staff have a lived experience with disability. We developed communication which explained the “Why” through the authentic voices of clients, family and staff.

Results

High levels of emotional impact amongst staff, volunteers, clients and family.

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