Every year, there are 120,000 home moves in WA – which is a key decision time for switching gas providers. Moving is stressful – lots of heavy lifting and the need to identify a reliable removal company. If Alinta Energy could step in and help at this difficult time, it would demonstrate real customer care and service – and potentially help reduce customer churn rates.
Through a creative partnership between a gas company and a removal company we created the first ever Alinta Energy Moving Truck – an entirely unique and new concept. Alinta Energy customers are able to request to book the truck to move home, with the first 5 hours being free. The only condition is that the customer has to remain or become an Alinta Energy customer in their new home.
In the first three months:
- Alinta Energy Moving Truck generated over 400 bookings requests.
- 104 moves were booked and over 80 completed.
- All Google reviews received 5 stars for this deal.